XpertCar App

The XpertCar app is an offline application for vehicle experts that allows them to access all information regardless of their location. The app enables digital and personal claims processing on site.

XpertCar Vision

When preparing an assessment, our vehicle experts make use and take account of a wealth of information available to them on a wide range of digital tools.

This working method involves several media disruptions and its application is complicated, demanding and entails a high administrative outlay.

XpertCar Vision contains an application that allows vehicle experts to access all information regardless of their current location.

Development

The first ideas for the XpertCar app arose in 2021. After drawing up a preliminary solution concept, the team of developers prepared an initial model. They successfully got this app off the ground with representatives from Mobilière IT, the Motor Business department and various test users.

Functions

The XpertCar app is available offline, which is an important benefit as our experts work at different locations and it is not always possible to guarantee an Internet connection. The app can be used to retrieve information and enter data and to upload files. Important information is collected directly from the customer on site. The app then automatically generates a report and assigns it to the corresponding order in the system.

The app provides experts with support in standardizing the process flow of case processing. At the same time, it is flexible and allows for adjustments in special cases. Its guided photo documentation is an important part of the uniform damage documentation. The experts are instructed by the app on which photos to take of the vehicle, as a different photo angle is required depending on the type of damage.

Field test and launch

As the XpertCar app was developed as an iOS-based application, it only works on Apple products. The vehicle experts used an iPad Pro to test the app. Following positive feedback, all vehicle experts were trained to use the app.  The app is continuously developed further and adjusted to the needs of the experts based on feedback.

A major gain in digital personal claims handling

The XpertCar app contains all relevant information, documents and functions that the experts need. It also contains checklists and a guide for customer dialogue. It is possible to send out a to-do list directly from the app showing what the vehicle owner still needs to attend to. Digital and personal claims handling on site is guaranteed by our application.