Interview with Concordia

Concordia is a long-standing XpertCenter customer. So we thought we’d find out what they thought of our collaboration and ask them about the added value that is unlocked by Case Management (CM).  

How did you hear about XpertCenter and its Case Management services?

We’ve been working for a long time with XpertCenter in the prevention of insurance fraud. It therefore made sense to us to call on the XpertCenter team for our case management needs.

For which customers/clients do you use XpertCenter CM?

CONCORDIA Liechtenstein offers CM to our commercial lines partners who have arranged daily sickness allowance insurance.

Where do you see CM adding value?

CM helps companies to assess and coordinate absences due to illness both efficiently and comprehensively. The goal is to see people return lastingly to work and prevent them for becoming unable to work on health grounds. That’s something that benefits everyone involved.

What’s your experience of collaborating with XpertCenter in CM?

Highly professional, reliable and trustworthy are the words that spring to mind. Both ourselves and our corporate customers in particular appreciate that we always have the same case manager as our contact person.

Would you recommend working with XpertCenter in this area and, if so, why?

Definitely. Our business benefits from XpertCenter’s long-standing expertise and wide-ranging experience.

In your view, which support tasks does CM cover?

  • Coordination of benefits between the general practitioner and other medical personnel providing treatment, any social or private-sector insurers and the personal sphere.
  • Personal support for the employee on sick leave.
  • Neutral contact person for employers.

How do you think CM affects the subsequent stages of a given case (positive developments, clear case guidance, etc.)?

CM is perceived by many people on sick leave as a genuine aid during their convalescence and subsequent return to work. Areas of uncertainty can be discussed though regular contact with the person on sick leave as well as with the employer. Coordination with doctors and the employer allows for the proper planning and smooth execution of their return to work.

Would you like to see extra services offered under CM? If so, which ones?

We’re very satisfied with this collaboration and for now have no further requests.